← Back to Rhythmap
FAQs

Your questions answered

Can't find what you're looking for? Reach us at info@rhythmap.com.

Getting Started

How do I create an account?

Tap "Sign Up", choose a username, enter your email address and a secure password. During sign-up you'll be asked to pick a role — Artist, Fan, Promoter, or Business. Your role shapes the tools and experience available to you from day one. Verify your email via the link we send you, and you're ready to go.

Why does the app have different roles (Artist, Fan, Promoter, Business)?

Each role unlocks tools tailored to its needs — artists can upload music and be discovered, fans can discover and share playlists, promoters can organize events, and businesses can connect with music communities. This keeps the experience focused and powerful for every user.

What is the onboarding process?

After sign-up you go through an onboarding flow that guides you through setting up your profile. Depending on your role — especially for Promoters and Businesses — you may need to complete verification before you can fully enter your profile. The process ensures every user gets the right tools from the start.

Why do organizers need verification?

Verification happens during onboarding — before you even enter your profile. It gives Promoters and Businesses access to the event-creation tools, ticketing, and revenue-share features. It also keeps the platform trustworthy for artists and fans.

Discovery

How do I discover new people inside the app?

If you're a Fan or Artist, tap the discovery icon in the top-left corner of your profile page. It surfaces nearby artists, music, and events based on your location. You can also search by name or genre to find people and content across the platform.

What are "Location-Based Discoveries"?

Unlike other platforms that rely on trending algorithms, Rhythmap surfaces artists, tracks, and events that are physically near you — giving you hyper-local relevance and helping you connect with your real community.

Playlists & ShareHub

How do I create a playlist?

Playlists are available to Fans and Artists only. Tap the create icon and navigate to ShareHub. From there you can build a new playlist, add tracks and videos, and share it with your followers — a feature unique to Rhythmap that no other platform offers.

Can playlists include videos?

Yes! You can add video content to playlists. For best results use MP4 format — other formats may not render as well.

Can I edit or delete a playlist after publishing?

Yes. Open the playlist, tap the edit icon, make your changes, and save. Deleting a playlist removes it from public view but does not affect the individual tracks or videos.

Can others edit my playlist?

No. Your playlists are yours — only you can add, sort, or remove content. Sharing means others can view and enjoy your playlist, not edit it.

Events

Can I schedule an event in the future?

Absolutely. When creating an event, choose a future date and time. The event will appear in discovery feeds as the date approaches.

Do I need to pay to list an event?

Listing events is free. A small service fee applies only when tickets are sold through the platform.

Can I host a private event?

Private events are on our roadmap and coming in a future update. Stay tuned!

Coming Soon

Can I collaborate on an event with another promoter?

The best way is to message the other promoter or organizer directly inside the app and coordinate from there.

Payments & Revenue

How does revenue sharing work for promoters?

When a ticket is sold through an event page, the agreed-upon percentage is automatically transferred to the promoter's payout account via Stripe. Details are discussed with each partner individually.

How are payouts processed?

Rhythmap uses Stripe to process payments and send payouts. For specific payout thresholds and timing, refer to the payout details in your account dashboard once your event is live.

Account & Settings

Will all my content be deleted if I delete my account?

Yes. Deleting your account permanently removes all your uploads, playlists, and event data. We ask for confirmation before proceeding to prevent accidental loss.

Is my data private?

We encrypt all personal data at rest and in transit. Only you and authorized platform services can access your profile information.

Can I share my social media on Rhythmap?

You can share your social media handles by including them in your posts — Rhythmap does not directly link or sync external accounts at this time.

How do I receive notifications?

Notifications are currently delivered by email and inside the app via the notifications panel. Push notifications are in development and will be available in a future update.

Push Notifications — Coming Soon

Is there a dark mode?

Dark mode is on our roadmap and coming in a future update.

Coming Soon
Uploads & Content

What file formats are supported for uploads?

Audio: MP3 or WAV. Video: MP4 (other formats may not render as well). If an upload fails, try a different network. For further help, visit the Rhythmap official profile inside the app — it's the first profile listed in discovery — and send us a message from there.

Is there a limit to how many tracks I can upload?

No. Artists can upload unlimited tracks, as long as each complies with our content guidelines.

How are copyright issues handled?

We follow DMCA procedures. If we receive a valid takedown notice for your content, we will remove it and notify you promptly.

Coming Soon

Can I sell merchandise through Rhythmap?

Not yet — a creator store is in development and coming in a future update.

Coming Soon

What analytics are available to creators?

We're actively expanding our analytics dashboard. Some stats are already available — more detailed reporting including play counts, follower growth, and geographic insights are being added.

Is there a Featured Artist program?

A Featured Artist spotlight program is planned. We intend to highlight standout creators on the platform regularly. Watch this space.

Coming Soon

Can I embed a Rhythmap playlist on my website?

Playlist embedding is something we're working toward — it's a big part of how we plan to spread Rhythmap beyond the app. Coming in a future update.

Coming Soon

Can I schedule posts or announcements?

Scheduled posts are not available yet but are planned for a future update.

Coming Soon
Support

Is there a limit to how many events I can create?

Verification — completed during onboarding — is required before you can create events. Once verified, organizers can create events without a set limit.

How do I contact support?

Inside the app, find the Rhythmap official profile — it's the first profile you'll see listed in discovery — and send us a message from there. You can also email us at info@rhythmap.com. We aim to respond within 24 hours.

How do I report abuse or spam?

Use the "Report" button available on any profile, track, or event. Our moderation team reviews all reports and takes appropriate action.

Where can I find the Terms of Service?

Our Terms of Service are available at rhythmap.com/terms.